Terms & Conditions
1. Use of Platform
Welcome to www.fvlifecare.com (the “Site”). The Site is owned and operated by FV Life Care Pvt Ltd (“FV Life Care”), a company incorporated under the Companies Act, 2013, with its registered office at L-19, Mangolpuri, New Delhi – 110083, India. By accessing or using our Site, whether through a computer or mobile device, you agree to comply with and be bound by these Terms and Conditions (hereinafter “Terms of Use”) along with our Privacy Policy, Shipping Policy, and Return & Refund Policy (collectively referred to as “Policies”). If you do not agree to these Terms of Use, please do not use the Platform.
Your use of the Platform is solely for personal, non-commercial purposes. You are responsible for ensuring that your use of the Platform and any content available on or through it is legal in each jurisdiction from where you access it.
FV Life Care reserves the right to modify these Terms of Use or the Policies at any time, without prior notice. Changes will be effective immediately upon posting on the Site. Your continued use of the Platform following any modifications constitutes your acceptance of the revised Terms of Use and Policies.
2. Privacy Practices
We are committed to protecting your privacy. Please refer to our Privacy Policy, which governs the handling of your personal information and outlines how your data is collected, used, and stored. By using the Platform, you consent to the practices described in the Privacy Policy.
3. Your Account
The Platform is intended for use by individuals who are 18 years or older. If you are a minor, you may use the Site only under the supervision of a parent or guardian. FV Life Care does not knowingly collect information from minors.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect unauthorized access to your account, you must notify us immediately at fvlifecare@gmail.com or +91 9968 5259 63. FV Life Care reserves the right to suspend or terminate accounts at its discretion, without prior notice, if these Terms of Use are violated.
4. Product & Services Information
FV Life Care strives to provide accurate information regarding the products and services available on the Platform. However, we do not warrant that product descriptions, pricing, availability, or other content is accurate, complete, or error-free. The images of products are for illustrative purposes and may not exactly match the actual product.
We reserve the right to correct, modify, or update any information at any time without prior notice, including after an order has been submitted. Prices and availability of products are subject to change without notice.
5. Product Use & Services
All products and services offered on the Platform, including any samples, are intended for personal use only. They must not be sold or resold for any commercial purposes. FV Life Care is not responsible for any adverse effects or reactions resulting from the use of any products. Users are advised to read the product instructions and consult with a healthcare professional before use.
6. Recommendations
Any product or service recommendations provided on the Platform are for informational purposes only and do not constitute an endorsement by FV Life Care. Users should make their own decisions and seek professional advice if necessary.
7. Pricing Information
While we strive to ensure accurate pricing on the Platform, errors may occur. FV Life Care reserves the right to cancel or refuse orders placed for products or services listed at an incorrect price. If a pricing error is identified, we will notify you and provide you with the option to either confirm the order at the correct price or cancel it. If we are unable to contact you, the order may be automatically canceled.
8. Cancellations, Refunds, and Returns
Please refer to our Cancellation, Refund, and Return Policy available on the Platform for detailed information regarding our policies on order cancellations, refunds, and returns.
9. Payment Methods
Payments for products and services on the Platform can be made via credit cards, debit cards, net banking, digital wallets, and other available payment options. All payment details must be accurate and up-to-date. FV Life Care does not store payment information on its servers, and all transactions are processed through secure payment gateways.
10. Shipping and Delivery
Please refer to our Shipping and Delivery Policy on the Platform for details regarding delivery times, charges, and related information.
11. Chat/Call Functionality
Our customer support chat/call functionality is provided to assist with your queries related to the Platform. FV Life Care reserves the right to monitor, suspend, or terminate this service at any time. Communication via chat/call may be recorded for quality and training purposes.
You agree not to use the chat/call service to communicate any unlawful, defamatory, or objectionable content. By using this service, you authorize FV Life Care to contact you via phone, SMS, chat, or email regarding your orders and account.
12. Limitation of Liability
FV Life Care Pvt Ltd shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Platform or the products and services offered therein. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.
13. User Content
The content you transmit, upload, post, email, or otherwise make available to us, including but not limited to information, photos, images, chat communications, text, software, data, music, sound, graphics, messages, videos, or other materials (“User Content”), is your responsibility. FV Life Care is not responsible for any User Content.
You agree not to upload, post, or otherwise transmit any User Content that:
- Belongs to another person and to which you do not have rights;
- Is harmful, harassing, defamatory, obscene, pornographic, invasive of privacy, hateful, or racially/ethnically objectionable;
- Harms minors in any way;
- Infringes on any intellectual property rights;
- Violates any law;
- Deceives or misleads about the origin of such messages or contains offensive content;
- Impersonates another person;
- Contains viruses or harmful code designed to disrupt services;
- Threatens the integrity, security, or sovereignty of India.
FV Life Care reserves the right to refuse to post, remove, or modify any User Content at its sole discretion. We are not responsible for any errors, omissions, or damages arising from User Content and have no obligation to monitor such content.
If you wish to delete any User Content, please contact us at fvlifecare@gmail.com with relevant details. We will process your request within 30 business days.
14. Intellectual Property Rights
All content on the Platform, including but not limited to trademarks, logos, text, software, images, videos, and graphics, is the property of FV Life Care Pvt Ltd or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive license to access and use the content for personal, non-commercial purposes. Unauthorized use, reproduction, or distribution of the content is prohibited.
15. Limited License
FV Life Care grants you a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes. This license does not include any resale or commercial use of the Platform or its contents.
FV Life Care reserves the right to terminate your access to the Platform without notice if you violate these Terms of Use.
16. Representations and Warranties
The Platform is provided “AS IS” without any warranties of any kind. FV Life Care does not guarantee that the content on the Platform is accurate, complete, or reliable. We are not responsible for any interruptions or errors in accessing the Platform.
FV Life Care may change or discontinue any aspect of the Platform at any time without notice. We do not accept liability for any loss or damage arising from the use of the Platform.
17. Disclaimer of Warranty and Limitations of Liability
FV Life Care and its affiliates disclaim all warranties, express or implied, including but not limited to warranties of merchantability, non-infringement, or fitness for a particular purpose. We are not liable for any damages arising from the use of the Platform, including but not limited to lost profits, data, or business interruptions.
18. Links and Third-Party Sites
The Platform may contain links to third-party websites. FV Life Care is not responsible for the content or accuracy of these websites. The inclusion of any link does not imply endorsement by FV Life Care, and you access these links at your own risk.
19. Termination
These Terms of Use remain in effect unless terminated by either you or FV Life Care. You may terminate the Terms by discontinuing use of the Platform. FV Life Care may terminate your access to the Platform at any time without notice.
Upon termination, you must destroy all materials obtained from the Platform. Termination does not affect your obligation to pay for any products ordered prior to termination.
20. Indemnity
You agree to indemnify and hold FV Life Care, its employees, directors, officers, agents, and affiliates harmless from any claims, liabilities, damages, losses, or expenses arising from your use of the Platform or violation of these Terms of Use.
21. Governing Law and Jurisdiction
These Terms of Use are governed by the laws of India. Any disputes will be resolved exclusively in the courts of New Delhi, India.
22. Site Security
You are prohibited from violating the security of the Platform, including but not limited to unauthorized access to data, testing vulnerabilities, or disrupting services. Violations may result in civil or criminal liability.
23. Entire Agreement
These Terms of Use constitute the entire agreement between you and FV Life Care regarding the use of the Platform. Any changes to these Terms will be posted on the Platform, and continued use constitutes acceptance of the revised Terms.
24. General
These Terms of Use, together with our Policies, constitute the complete agreement between you and FV Life Care. Any waiver of any provision of these Terms must be in writing and signed by FV Life Care.
25. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
Customer Service Desk
Email: fvlifecare@gmail.com
Phone: +91 9968 5259 63
Contact Days: Monday to Saturday (8:00 a.m. to 10:00 p.m.)
Sunday: (10:00 a.m. to 7:00 p.m.)